Notice

Please note that delivery times may be longer than usual during factory closures such as the New Year holidays, Golden Week, and the Obon holiday period.

Delivery may also be delayed due to infectious disease outbreaks or other unforeseen circumstances.

If you need your order urgently, please contact us to confirm the estimated delivery time before placing your order.

Notice

After placing your order, we will send you emails confirming your order, informing you of the estimated delivery date, and notifying you when your order has been shipped.

If you do not receive these emails, please check your spam or junk mail folder and review your email settings.

Important Notice

Fraudulent transactions involving counterfeit or unauthorized credit cards have been increasing. If our system identifies an order as having a high risk of fraud, we may contact you to confirm the order details.

If we are unable to contact you, the order may be cancelled. Thank you for your understanding.

Important Notice

We have received reports of fraudulent websites that use our content without permission and falsely claim to sell our products.

These websites have no affiliation with Tensei Pearl. Please be cautious when shopping online.

Changes to Delivery Times and Available Delivery Time Slots

Since June 1, 2023, delivery times and available delivery time slots for the Kanto region, Yamanashi Prefecture, and Niigata Prefecture have changed.

Please keep this in mind if you require your order urgently.

For details, please refer to the Yamato Transport website.

Please note that we do not dispatch orders on Wednesdays or Sundays.